Accessibility Statement

Nestiva Hospital is committed to ensuring digital accessibility for all people, regardless of disability, age, or technical ability. We believe that everyone deserves equal access to healthcare information and services online.

We are actively working to improve the accessibility of our website in accordance with the Web Content Accessibility Guidelines (WCAG) 2.1, targeting Level AA compliance. Our goal is to make our digital presence as inclusive as our physical healthcare services.

Our website strives to meet the four WCAG 2.1 principles — Perceivable, Operable, Understandable, and Robust. Key measures we have implemented:

• Colour contrast ratios meeting or exceeding 4.5:1 for normal text
• Text alternatives (alt text) for all meaningful images
• Descriptive link text and button labels throughout
• Semantic HTML5 markup with proper heading hierarchy
• ARIA roles, labels, and landmarks for screen reader users
• Focus indicators visible for keyboard navigation
• Form inputs with associated labels and error descriptions
• No content that flashes more than 3 times per second

Our website is fully navigable using a keyboard alone. Key shortcuts available:

• Tab — Move forward through interactive elements
• Shift + Tab — Move backward through interactive elements
• Enter / Space — Activate buttons and links
• Escape — Close modals, dropdowns, and overlays
• Arrow Keys — Navigate within menus and carousels

A visible Skip to Main Content link is available at the top of every page, allowing keyboard users to bypass navigation and jump directly to the primary content.

Our website has been tested with the following screen readers and is expected to work well:

• NVDA with Chrome on Windows
• JAWS with Chrome and Firefox on Windows
• VoiceOver with Safari on macOS and iOS
• TalkBack with Chrome on Android

All interactive components, form fields, and dynamic content are announced appropriately. Live regions are used to communicate status updates without requiring page refreshes.

High Contrast Mode

Our website respects the system-level high contrast settings on Windows and macOS. Users who have enabled high contrast mode in their operating system will experience appropriate colour adjustments on our website.

Text Resize

All text on our website can be resized up to 200% using browser zoom without loss of content or functionality. We use relative font units (rem) throughout to respect user-defined browser font sizes.

Reduced Motion

Users who prefer reduced motion can enable the "Reduce Motion" setting in their operating system. Our website fully respects the prefers-reduced-motion CSS media query — all animations are disabled or minimised for these users.

All informational images include descriptive alt text. Decorative images are marked with an empty alt attribute (alt="") so screen readers skip them. Videos on our website include captions where available.

Medical illustrations and infographics are accompanied by text descriptions in the surrounding content to ensure the information is available to all users.

While we strive for full accessibility, some third-party content may not be fully accessible:

• Embedded Google Maps — we provide a text-based address alternative
• Third-party payment gateways — these are provided by external vendors
• Some older PDF documents — we are progressively updating these

We are continuously working to address these limitations and welcome your feedback.

If you experience any accessibility barriers on our website, or if you require healthcare information in an alternative format (large print, audio, Braille), please contact us:

• Email: nestivahospital@gmail.com
• Phone: 011-42422000
• Address: 384, JS Complex, near Indane Gas godown, Munirka, New Delhi-110068

We aim to respond to all accessibility enquiries within 5 working days. Your feedback directly informs our ongoing accessibility improvements.