Terms & Conditions

By accessing or using the Nestiva Hospital website, patient portal, or any of our healthcare services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please discontinue use of our services immediately. These terms apply to all visitors, patients, and users of our digital and physical healthcare services.

Appointments at Nestiva Hospital may be booked online, by telephone, or in person at our reception. When booking an appointment, you agree to:

• Provide accurate personal and medical information
• Attend at the scheduled time or provide prior notice of cancellation
• Present valid identification and insurance documents at the time of visit
• Disclose any pre-existing conditions or medications to your physician

Nestiva Hospital reserves the right to reschedule appointments in cases of physician unavailability or emergency situations. You will be notified promptly in such cases.

Payment for all services rendered at Nestiva Hospital is due at the time of service or upon receipt of invoice. We accept:

• Cash and debit/credit cards (Visa, Mastercard, RuPay)
• UPI payments (GPay, PhonePe, Paytm)
• Net banking
• Cashless insurance claims (empanelled insurers only)

For insurance patients, the outstanding balance after insurer settlement is payable by the patient. Disputed bills must be raised within 30 days of discharge.

Cancellation

• Appointments cancelled 24 hours or more before the scheduled time — full refund
• Cancellations within 24 hours — consultation fee may be forfeited
• No-shows without notice — consultation fee is non-refundable

Refunds

• Approved refunds are processed within 7–10 business days
• Refunds for online payments are credited to the original payment source
• Advance deposits for procedures are refundable up to 48 hours before the scheduled procedure

To cancel or reschedule, contact us at 011-42422000 or nestivahospital@gmail.com.

The content on the Nestiva Hospital website, including articles, blog posts, symptom guides, and health information, is for general informational purposes only and does not constitute medical advice. It should not be used as a substitute for professional medical diagnosis or treatment.

Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this website.

In case of a medical emergency, call 011-42422000 or your local emergency number immediately.

By using the Nestiva Hospital website, you agree not to:

• Use the site for any unlawful purpose
• Transmit spam, viruses, or malicious code
• Attempt to gain unauthorised access to any part of our systems
• Scrape, copy, or republish content without permission
• Impersonate any person or entity
• Collect personal information about other users without consent

We reserve the right to suspend or terminate access to users who violate these terms.

Nestiva Hospital shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, our website or services.

Our total liability for any claim related to our services shall not exceed the amount you paid for the specific service giving rise to the claim, in the preceding 12 months.

Nestiva Hospital maintains a fully operational Emergency Department (ED) available 24 hours a day, 7 days a week, 365 days a year. Emergency services are provided regardless of the patient's ability to pay or insurance status.

Our emergency helpline is 011-42422000. In life-threatening situations, please call emergency services (112) and proceed to the nearest emergency department.

As a patient, you are responsible for:

• Providing accurate, complete, and up-to-date medical and personal information
• Following the treatment plan and instructions provided by your healthcare team
• Treating hospital staff, other patients, and visitors with respect
• Respecting hospital policies regarding noise, smoking, and visitation
• Settling all financial obligations in a timely manner
• Informing us of any changes to your insurance coverage or contact information

These Terms and Conditions are governed by the laws of India. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in New Delhi. Before initiating legal proceedings, parties agree to attempt resolution through good-faith mediation.

Nestiva Hospital reserves the right to update these Terms and Conditions at any time. Significant changes will be communicated via email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance of the revised terms. Please review this page periodically.